‘Hard’ and ‘soft’ management controls

The ambiguous relationship between formal controls and trust has important implications for our understanding and design of modern control systems for today’s organizations. Indeed, state the authors of this article, ‘hard’ and ‘soft’ controls both do matter, and we should try to understand their interrelationship. Only then will the debate on formal control systems and its alternatives end satisfactorily, as we then can design new and well-balanced control structures.

Volg Executive Finance op LinkedIn!